FAQ- Basic Printer Support
Is your direct to card plastic card printer giving you hassles? Here is a quick guide to a few typical problems you might be experiencing. * My printer does not print when I click the print button * My card comes out of the printer dirty or speckled. * My printer does not take in a card. * My ribbon keeps on breaking. * There are horizontal lines on my print. * My card printing software is not operating like it should. This guide would assist anyone with the following printers:
Datacard: SP25, SP35, SP75, SD260, SD360, CP30
Evolis: Pebble, Dualys, Securion
Zebra: P-series(including P110i, P430i, etc)
EDIsecure: DCP240+, DCP340+, DCP360i. Problem
| Things to Check | | My printer does not print when I click the print button. | - Ensure sure that the printer is powered on and that the Power LED in on.
- Make sure that the USB cable in plugged in properly.
- Make sure that you have selected “Datacard Printer” (or your printer's brand name) when printing a card.
- Ensure that the printer cover is properly closed. | | | | | My card comes out of the printer dirty or speckled. | - Check that the cards being inserted into the printer are clean.
- Check if the cleaning roller is inserted into the front of the printer (Remember to replace the cleaning roller every time a ribbon is replaced with a new one.) | | | | | My printer does not take in a card. | - Ensure that the cards are correctly inserted into the intake hopper.
- Ensure that a cleaning cycle with the provided cleaning card is done before any ribbon is replaced. (If problem still persists, please contact CardsPlus on: 011 894 3914, to book your printer in for a service.) | | | | | My ribbon keeps on breaking. | - Ensure that good quality plastic cards are being used. (If you need to order more premium quality white plastic cards, please contact CardsPlus on, 011 894 3914).
- Ensure that the colour setting in the printer toolbox have not been adjusted. (all colours must be set to 0). | | | | | There are horizontal lines on my cards | - Ensure that there are not foreign objects inside the printer.(If problem still persists please contact CardsPlus on, 011 894 3914 to book your printer in for a checkup. | | | | | My card printing software is not operating like it should. | - Please contact CardsPlus on, 011 894 3914 for telephonic support. (The following Software is sold and supported by CardsPlus: ID Flow, Lobby Track and Jolly Badger) | | | |
We hope this helps you get the most out of your direct to card plastic card printer!
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